Last updated: 29 September 2026
This policy is for Ford Store Australia at fordstore.com.au ("we", "us" and "our"). This policy explains how we handle personal information in connection with our store, orders, enquiries and marketing signups. It applies to this store and does not replace the privacy policies of other Ford-branded businesses or websites.
Depending on how you interact with us, we collect information such as your name, email address, mobile number, billing and delivery details, order and transaction details, enquiries and correspondence. Our checkout and payment providers process payment information to complete purchases.
For an SMS signup, we request your mobile number and your express consent to receive Ford Store SMS marketing. A first name is optional. The signup form is configured to record the signup source and require your consent response. Technical information, such as your IP address, browser, device details and interactions with the website, may be processed by our website and form providers.
Please do not include payment-card details, identity documents or sensitive personal information in a marketing signup or general enquiry unless we specifically request it through an appropriate channel.
We collect information directly when you place an order, complete a form, contact us or subscribe to updates. We also receive information from service providers involved in operating the store, processing payments and fulfilling orders. Website technologies, including cookies, may collect information as you browse.
We use relevant information to process and deliver purchases; provide customer support; manage returns and enquiries; maintain customer and consent records; operate and protect our website and forms; understand and improve our services; and meet applicable recordkeeping and legal obligations. Where you consent, we use your details to send the marketing updates you requested.
You can browse without joining a marketing list. If you do not provide information needed for a particular order, enquiry or signup, we may be unable to provide that service.
Joining the Ford Store SMS list is optional and is not a condition of purchase. The signup checkbox asks for consent to SMS marketing about Ford Store product news, new releases and offers. Message frequency may vary. Submitting this SMS form does not, by itself, subscribe you to email marketing, Holden Store marketing or GMSV Store marketing.
You can withdraw consent at any time by using the unsubscribe method in a message, including replying STOP where the sending number supports replies, or by contacting us using the details below. We will honour marketing unsubscribe requests within five working days. Essential messages about an order or an enquiry may still be sent where appropriate; withdrawing marketing consent does not cancel an order.
We may retain a limited record of an opt-out so we can respect your choice. A privacy policy is not a substitute for your marketing consent, and simply browsing this website does not give consent to SMS marketing.
We use Shopify to operate the online store. We use HighLevel/LeadConnector, accessed through our Digital Bond platform, to host the SMS form and manage signup information. These providers process information needed to provide their services.
Relevant information may also be handled by authorised staff and contractors and by service providers supporting payments, delivery, hosting, customer support and communications. For example, a delivery provider needs delivery information to fulfil an order. SMS information may be processed by communications providers when messages are sent. A provider's access to support our services does not mean you have consented to that provider's own marketing.
We may disclose information where required or authorised by law, to respond to lawful requests, or where necessary to establish, exercise or defend legal rights. For information about the platforms' own processing, see Shopify's privacy policy and HighLevel's privacy policy.
Our technology providers operate internationally. Information may be stored, processed or accessed outside Australia. HighLevel's published provider information identifies United States infrastructure and support in India. Shopify's published provider information identifies international operations, including Canada, the United States, Singapore and Ireland. Its published subprocessor list also identifies recipients headquartered in Germany, Italy, Lithuania, the Netherlands, Poland, Spain, Sweden, the United Kingdom, India, Japan and New Zealand, as well as Australia. Headquarters are not necessarily the location where a particular record is stored. The countries involved depend on the services and support used; this is not a statement that every customer's information is sent to every listed country.
Provider arrangements can change. Their current information is available in HighLevel's subprocessor list and Shopify's subprocessor list. Contact us if you need further information about overseas handling relevant to your information.
Our store and embedded forms use technologies needed to operate features, maintain sessions, protect services and support measurement. Your browser can manage or block cookies, but doing so may affect the cart, checkout or form features. Where the website offers additional privacy or cookie controls, you can use them to manage the choices available to you. Marketing signup consent is separate from browser cookie settings.
Store and signup information is held electronically in the Shopify and HighLevel/LeadConnector services used by our team, with administrative access through account sign-in. Information may also be held in business correspondence and order records. No internet transmission or storage system can be guaranteed completely secure. Please contact us if you suspect misuse of your information.
How long information needs to be kept depends on its purpose, the type of record, and applicable obligations, including order and accounting records, disputes and marketing preferences. There is no single retention period stated for all records. You can ask us to review whether particular information is still needed and request deletion or de-identification. Legal recordkeeping requirements and the need to retain limited opt-out records may limit what can be removed; unsubscribing does not automatically delete all past records.
You can contact us to ask what personal information we hold about you, request access or correction, withdraw marketing consent, or raise a concern about how your information is handled. You may also request deletion; we will consider the request subject to any legal or legitimate recordkeeping requirements. We may need to verify your identity before providing information or acting on a request. If we cannot fulfil a request, we will explain the reason where permitted.
Please direct privacy enquiries and complaints to Ford Store Australia, attention: Privacy Enquiries:
Please explain your concern and how we can contact you. We will consider your complaint, investigate the information available to us and contact you about the outcome or any further information needed. Please allow a reasonable time for a response; OAIC guidance generally refers to 30 days. If you do not receive a response or are dissatisfied with it, you can seek guidance from the Office of the Australian Information Commissioner, including whether it can consider your complaint.
We may update this policy to reflect changes to our services, providers or obligations. The current version will be published on this website with its update date.
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